Our Privacy Policy

Patient relaxed with thin acupuncture needles in her back

At Kingsfield Physio, your privacy matters to us. We only collect the information we genuinely need to answer your enquiries, arrange appointments, and provide safe and effective physiotherapy care. We never sell your details, and we treat everything you share with us with respect and confidentiality.

Who we are

Kingsfield Physio is a local physiotherapy clinic providing treatment, advice and support to help you feel your best. This Privacy Policy explains how we look after your information when you contact us through the website, by phone or by email.

What information we collect

  • Contact form: Your name, email, phone number (optional) and your message, so we can respond.
  • Direct contact: If you call or email us, we use the details you provide to help with your enquiry or arrange appointments.
  • Google reCAPTCHA: The contact form uses reCAPTCHA to prevent spam. Google may collect technical information such as your IP address, device and browser details. This is for security only, not for advertising.
  • No analytics or tracking cookies: The website does not use tracking cookies, advertising pixels or behavioural analytics.

How we use your information

  • To respond to enquiries and booking requests.
  • To arrange and manage appointments.
  • To provide physiotherapy treatment and follow-up.
  • To meet legal and financial obligations, such as record-keeping or invoicing.

We only use your information for genuine practice-related purposes and never for marketing unless you explicitly request it.

How we store and protect your information

Your message is delivered securely to our email inbox. We keep your information only as long as needed to:

  • Handle your enquiry
  • Provide treatment you’ve requested
  • Meet legal or professional requirements

We take sensible steps to keep your information safe from loss, misuse or unauthorised access.

Your rights (UK GDPR)

  • Request a copy of the data we hold about you.
  • Ask us to correct or delete your data.
  • Withdraw consent where processing relies on consent.
  • Limit or object to certain types of processing.
  • Request your data in a portable format.
  • Raise a concern with the Information Commissioner’s Office (ICO) if needed.

You can use the website contact details to exercise any of these rights.

Sharing your information

We do not sell or share your information for marketing. We only share data if:

  • You ask us to,
  • It is necessary for your care, or
  • We are legally required to do so.

How long we keep your information

We keep personal data only for as long as needed to respond to your enquiry, provide treatment, or meet legal and professional obligations. Anything unnecessary is securely deleted.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details shown on this website.

If you feel something hasn’t been handled properly, you can contact the UK Information Commissioner’s Office (ICO) for independent advice: ico.org.uk.

Updates to this policy

We may update this policy from time to time. The latest version will always be shown on this page.

Last updated: 02 December 2025